Health Alliance ranked #1 in member satisfaction in region by J.D. Power

Champaign, Ill. – Health Alliance™ receives top honors in member satisfaction for Commercial Health Plans in the Illinois/Indiana region based on the results of the J.D. Power 2023 U.S. Commercial Health Plan Study^SM. With a continued focus on bringing innovative solutions, comprehensive coverage and supportive customer service experiences, Health Alliance is the #1 Commercial Member Health Plan for Customer Satisfaction in the region. The honor marks the fifth time Health Alliance has received the award, having received it in 2014, 2017, 2018, 2019 and 2023.

Additionally, the newly released study shows Health Alliance was also recognized as best in the region, receiving the highest score in:

• Billing and payment.
• Coverage and benefits.
• Customer Service.
• Information and communication.
• Provider choice.

“We are committed to bringing our members innovative products, services, and education which empowers them to enhance their lives and achieve their goals,” Sinéad Rice Madigan, president and chief executive officer, Health Alliance said. “Our priority includes focusing on offering the best experience for members in every touch point with our health plan.”

The J.D. Power 2023 U.S. Commercial Member Health Plan Study measures satisfaction among members of 150 health plans in 22 regions throughout the United States and looks at six factors. The J.D. Power study also measures several other key aspects of the experience and member engagement. The study was fielded from January through April 2023.

Health Alliance is committed to bringing award-winning, high-quality support and solutions to help individuals and families thrive. More information about the study and its methodology can be found at http://www.jdpower.com/pr-id/2023053.

About Health Alliance

Health Alliance™ is a leading provider-driven health insurance plan based in Champaign, IL, serving Illinois, Iowa, Indiana and Ohio. Established in 1980, Health Alliance is the largest health insurer in downstate Illinois and is part of Carle Health, an integrated system of healthcare services, which includes an eight-hospital system, multispecialty physician groups, as well as Carle Illinois College of Medicine and Stephens Family Clinical Research Institute.

In Illinois, Health Alliance offers individual and employer group plans, individual and group Medicare Advantage plans, and Medicare Supplement plans. In Iowa and Indiana, Health Alliance offers employer group plans and Medicare Advantage plans. And in Ohio, Health Alliance offers Medicare Advantage plans. For more information visit HealthAlliance.org

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.